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PDS Tech Inc Technology Support Administrative Specialist in Saint Louis, Missouri

Technology Support Administrative Specialist

Direct Hire

Location: Saint Louis, MO

Hours: M-F (8 to 5)

NO REMOTE

Travel: Minimal travel required to other locations.

Job Description: The Technology Support Specialist will serve as a member of the Technology Services Help Desk team providing timely, courteous, and expert administrative support to the department. This position will require the ability to multitask among several duties including but not limited to analyzing and auditing of data under the purview of the department, prioritizing requests, creating, and maintaining documentation, and assisting with other special projects. Works collaboratively with members of the Technology Services Department, as well as key stakeholders in other departments, to ensure tasks and responsibilities are being worked and completed within acceptable timelines.

Responsibilities:

  • Understand the fundamentals of how an accounting firm operates.

  • In depth understanding of internal policies, procedures, and best practices.

  • Develop knowledge in the everyday use of internally developed and commercial software specific to the firm.

  • Provide superior quality and service to all firm technology users. Respond promptly and courteously. Prioritize requests according to criticality. Identify timely and accurate solutions to technical issues.

  • Process department invoices and track maintenance renewals.

  • Process bi-weekly, monthly, and quarterly technology audits utilizing software administrative tools.

  • Document all support activities in ticket tracking database.

  • Inventory management of all technology assets.

  • Create and update process templates and documentation.

  • Responsible for administration of back-office systems such as MS Teams Phones and Rooms.

  • Assist with installation of software applications in accordance with Firm standards.

  • Assist with the deployment and migration of computers.

  • Assist with quality checks of newly configured computers.

  • Participate in the research, development, and implementation of new technologies.

Experience:

  • Strong customer service and vendor management skills including verbal and written communications.

  • Very strong MS Excel skills and presentation systems such as MS PowerPoint.

  • Customer-focused with ability to effectively communicate with management, co-workers, and customers.

  • Superior time management skills including sense of urgency and proactive approach.

  • Excellent analytical and problem-solving skills.

  • Exceptional organizational skills.

  • Self-motivated, results-oriented, and accountable.

  • Strict adherence to professional ethics.

  • Ability to work independently and in a team environment.

  • Ability to work on and successfully complete multiple projects at the same time.

  • Understanding of IT concepts, operating systems, business applications, printing systems, and network systems.

  • Moderate PC and software product skills (Windows 10 operating systems, Microsoft Outlook/Office 2016)

  • Self-motivated to research resolutions to issues independently and with limited guidance

Required:

  • Bachelor’s degree in Computer Science or related degree required.

  • 1-2 years of experience in an administrative or help desk role.

  • Knowledge of Windows 10 operating system.

  • Knowledge of Office 365 (Outlook, Excel, and Word).

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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