PDS Tech Inc Office Manager in San Leandro, California

PDS Tech, Inc. is seeking an Office Manager in San Leandro, CA.

Position Summary: Responsible for effectively and proactively supporting the day-to-day relationship, administration and technical/product support of one or more assigned customer accounts. Additionally, the Customer Relations Associate will support internal teams on specialized projects such as pre- and post-election day support, new product implementations, and/or product upgrades/updates.

Job Responsibilities

  • Point person for mailing, shipping, supplies, equipment, bills and errands

  • Coordinate with IT department on all office equipment

  • Provide general support to visitors

  • Participate actively in the planning and execution of company events

  • Responsible for creating PowerPoint slides and making presentations

  • Proactively provide support to resolve customer product/service issues, escalating to appropriate internal resources and coordinating effective and appropriate solutions to meet customer needs.

  • Assist in the planning, organizing, and scheduling of resources as per customer’s Master Services Agreement for pre- and post-election day support and/or projects.

  • Contribute to the forecasting, planning, and coordination of additional customer service support activities and product requirements for current systems per customer’s Master Services Agreement.

  • Process product and service orders based on the customer’s needs, requirements, product warranties and/or customer contract.

  • Leverage effective project management skills to support and/or assist in the coordination of new product implementations.

  • Develop and deliver comprehensive end-user training and materials.

  • Collaborate with customers, and internal Operations and Engineering & Certification departments to provide timely and accurate information and feedback on improving end-user functionality.

  • Partnering with internal departments, contribute to the preparation and distribution of manuals, product brochures, and technical publications for customers.

  • Partner with customers and internal departments to support jurisdictional certification requirements, preparing and testing certification projects, and participating in the state certification processes.

  • Manage customer profile in SalesForce, ensuring current and accurate information.

  • Leverage understanding of the customer’s needs and expectations to collaborate with the Sales team to identify, develop, and implement strategic plans supporting ongoing sales of products and/or services.

  • Assists the Accounting and Sales departments with Accounts Receivables.

  • Other assigned responsibilities as needed or required.

Job Qualifications

· Undergraduate degree in Computer Science/IT preferred, but not required

· 2-5 years of business experience involving account/relationship management in the tech and/or government industries

· 2+ years’ experience of demonstrated project management skills supporting complex technical product implementations.

· Knowledge and understanding of the elections industry preferred, but not required.

· Strong IT skills, both software and hardware.

· Excellent verbal and written communication skills along with good presentation skills.

· Strong organizational skills to include multi-tasking and time management skills.

· Strong interpersonal skills and building business relationships.

Knowledge, Skills & Abilities

· Knowledge of the sales process from establishing relationships, from qualifying the customer to closing the sale.

· Knowledge of both hardware and software technology.

· Ability to establish and maintain business relationships with customers.

· Ability to analyze problems and identify potential solutions and preventive measures.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.