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PDS Tech Inc Customer Service Representative I in Sarasota, Florida

PDS Tech, Inc. is seeking a Customer Service Representative in Sarasota, FL.

Job Summary:

  • Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.

Duties:

  • Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.)

  • Answer customer inquiries in a timely manner

  • Maintain customer relations

  • Remedy customer issues

  • Communicate and coordinate with internal departments

  • Act as backup for front desk (i.e., covering phones, greeting visitors)

  • Cold call customers

  • Work with customers to understand and anticipate future needs.

Experience:

  • 0-2 years

  • Entry level job with little or no prior relevant work experience

  • Acquires basic skills to perform routine tasks

  • Work is prescribed and completed with little autonomy

  • Works with either close supervision or under clearly defined procedures

Education:

  • Requires a high school diploma or equivalent.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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