PDS Tech Inc Customer Support Project Manager in Seattle, Washington

The main scope of this role is to manage schedule of designated groups in Customer Support division to keep compliance with Program schedule. Identify schedule issues and risks, investigate root cause, develop mitigation plan, and coordinate with all relevant parties to implement the plan. This includes interfacing with engineering teams, Customer Support partner companies, and other divisions to coordinate and obtain the approval of any task assigned contributing to program schedule and Customer Support division’s schedule.

The primary work location will be in Seattle, USA. However, the job may involve extensive travel to Nagoya, Japan, and international travel.

  • Job Description:
  1. Schedule issue and risk management. Ensure that the schedule of designated groups in Customer Support (CS) division is aligned with Program Schedule. Define schedule KPIs to measure progress. Identify issues / risks based on the KPIs defined. Support Group Leaders (GLs) to develop mitigation plan. Report issues to CS IPT leader and take actions instructed. Implement activities of Program Management division (PMD) and report CS schedule to PMD.

  2. Critical Path management. Identify critical path in the schedule of designated groups in CS division. Define progress report format and update the status with GLs. Identify issues and root causes, develop mitigation plan. Report to CS IPT Leader and raise the issues that require IPT Leader’s support. Coordinate all relevant people and lead activities to solve issues.

  3. Budget / Resource management regarding schedule compliance. Ensure that designated Groups’ budget and resource plan is aligned with CS division’s plan. Approve Purchase Order in the perspective of schedule compliance. Report issues to CS IPT Leader and take actions instructed.

  4. Interface management. Identify parties that designated Groups have interface with in schedule. Develop schedule compliance matrix format and update status. Follow up the progress of the parties to keep compliance with due date. Report to CS IPT Leader and raise issues requiring IPT Leader supports. Coordinate relevant people and lead activities to solve issues.

  5. Change management. Lead the change management process defined by Program Management division and Customer Support division.

  6. Team management. Instruct CS Project Engineers (PEs) who reports to Project Manager to optimize designated groups’ schedule / MSP (Microsoft Project). Get PEs’ support mainly by asking information in groups’ schedule / MSP.

  • Skills and experience coordinating with other divisions and leading projects

  • Customer support experience or project management of Customer Support division in aviation market

  • 10-years-experience in Customer Support is preferred

  • PMP certification is preferred

  • Experience in cost management is preferred

  • Must be fluent in English

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.