PDS Tech Inc IT Support Analyst in Seattle, Washington

PDS Tech, Inc. is seeking an IT Support Analyst, in Seattle, WA..

Summary:

  • Responsible for setting up equipment for new hires.

  • Manage asset allocation using asset tracking software.

  • Providing software/hardware troubleshooting across Windows and MacOS platforms.

  • Provide support for O365 applications via administrative web console.

  • Provides service, maintenance, repairs and for all computers and peripherals as well as routine moves, adds and changes.

  • Administer employee mobile devices using mobile device management software.

  • Drive communication, priority and know when to escalate problems to onsite Field Technical Principals.

Prerequisites:

  • Enterprise Office/Exchange 365 account administration.

  • Previous experience deploying network based images via software such as MDT and Deploy Studio.

  • Previous experience managing workload through a task/ticket based support queue system.

  • Experience deploying and troubleshooting Windows 7-10, MacOS, Android, and iOS on an enterprise level.

  • Troubleshooting common desk/client side network problems.

  • A+ certified level of experience troubleshooting desktops and laptops in a Windows and MacOS environment.

  • Must be comfortable and able to lift and deploy 25lb desktop PCs and monitors at employee desks.

  • Linux experience appreciated but not required.

Education:

  • 2+ years providing Helpdesk support in a similar enterprise position.

Required Skills:

  • IOS

  • IT SUPPORT

  • CUSTOMER SERVICE ORIENTED

  • MICROSOFT WINDOWS

Additional:

  • MACOS

  • PCS

  • WINDOWS 7

  • EXCHANGE

  • HARDWARE TROUBLESHOOTING

  • HELPDESK

  • HELPDESK SUPPORT

  • MAC

  • MAINTENANCE

  • MOBILE DEVICES

  • NEW HIRES

  • OPERATIONS

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.