PDS Tech Inc Access Point Inside Support Representative in Shawnee Mission, Kansas
PDS Tech, Inc. is seeking a Access Point Inside Support Representative, in Overland Park, KS.
The Access Point Inside Support Representative is responsible for retaining and growing customer business.
He/She uses available resources to learn customers’ businesses, identify business needs, and proactively contact customers to position company Access Points (a retail location that accepts packages from a company service provider and stores them until they’re picked up by the customer).
This position is responsible for, monitoring contractual compliance, and answering customer questions.he Access Point Inside Support Representative uses the company systems and tools to research potential customer information and to identify leads that fit company Access Point standards.
He/She calls customers to identify their business needs, gauge interest in becoming a company Access Point, and retain current business.
This position maintains up-to-date knowledge of company Access Point products and services to generate sales solutions that meet customer needs.
He/she monitors Access Point performance and provides reminders of procedures when needed to maintain Access Point service quality.
The Access Point Inside Support Rep also responds to customer questions, complaints, and inquiries to meet customer needs. This position will support the Access Point Sales Representative
Logistics/Transportation experience a plus but not required.
Customer service and computer skills needed to review and discuss contract information with internal and external clients.
Professional setting, casual work attire.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.