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PDS Tech Inc Customer Service Associate in Shawnee Mission, Kansas

PDS Tech, Inc. is seeking Customer Service Associate in Lenexa, KS.

Primary Responsibilities:

  • Process daily incoming goods and returns into Repair Center database and ERP systems

  • Accurately input received parts documentation into computer system and forward notification to Operations and CSR team

  • Communicate and coordinate with the customer service team for product returns/repair and receiving issues

  • Create Repair Orders for returned parts as directed by Repairs Department processes and or supervisors

  • Records and processes customer orders and/or inquiries demonstrating analysis, sound judgment, and sensitivity to customer needs

  • Utilize computer system to maintain and update status in a timely manner.

  • Maintains delivery records for received products

  • Additional tasks/ duties as assigned by Customer Service Manager

  • Daily cleaning organizing and general housekeeping of your own work area

  • File or scan file all related paperwork in order to process or close out repairs.

  • Maintain/process paperwork and files per established company procedures

  • Establish and maintain effective working relationships and communications with customers, other employees, supervisors and managers

  • Maintains safe work environment according to all department procedures, federal and state regulations

Preferred Qualifications

  • Strong computer skills

  • Strong Attention to detail, Accuracy with data entry, and an aptitude for organization

  • Strong communication skills

Basic Qualifications:

  • High School Diploma or GED

  • At least three years working in a materials or customer service role.

  • Must be authorized to work in the U.S. without sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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