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PDS Tech Inc Customer Service Associate in Shawnee Mission, Kansas

PDS Tech, Inc. is seeking Customer Service Associate in Lenexa, KS

Job Summary

  • The Customer Service Shipping Clerk will report to the Customer Service Shipping/Receiving Manager and serve as the focal point between Operations, Customer Service and the Shipping Department to ensure timely administrative shipping of orders as they are completed in the system.

  • Serves as internal customer interface on the creation of shipping documents, both domestic and international.

  • Maintains knowledge of organization and products to provide the appropriate information and support to customers.

  • Consistently documents Shipping Clerk Team needs to identify patterns and maintain quality.

Primary Responsibilities

  • Performs duties related to the administrative shipping of units.

  • Creates pack slips and invoices for orders.

  • Validate that estimates are approved by the customer.

  • Scans documentation for electronic retention.

  • Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers.

  • Consistently documents customer service needs to identify patterns and maintain quality.

  • Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completed.

Basic Qualifications:

  • AA/AS degree (or other 2-year post high school training) with 2+ years of customer service experience. OR

  • HS Diploma from an accredited institution with 4+ years of customer service experience OR

  • In the absence of a HS diploma, GED or AA/AS degree, 6+ years of customer service experience is required.

Preferred Qualifications

  • Superior organizational and time management skills

  • Some Knowledge of ITAR shipping compliance.

  • Some Knowledge of FAA/EASA requirements.

  • Some knowledge of HazMat and Dangerous Goods shipping requirements.

  • Strong sense of urgency and ability to prioritize completion of tasks

  • Exceptional written and oral communication skills

  • Shows initiative and is driven to succeed.

  • Highly proficient in MS Office 365 products (Word, OneNote, Teams, Access, Excel, PowerPoint, Project, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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