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PDS Tech Inc Administrative Associate in Tewksbury, Massachusetts

PDS Tech, Inc. is seeking Administrative Associate in Tewksbury, MA

Job Description:

  • On-Site

  • This position is for a Customer Service Representative (CSR) to support the Facilities Maintenance Service Desk.

  • The CSR will be responsible for receiving, processing, and completing Facilities Maintenance requests as well as generating and distributing/dispatching the work requests to the appropriate persons/site.

  • Responsibilities also include filing, system updates, and additional duties as assigned.

  • Shift is 7:00am-3:30pm, occasional need for early start or late day coverage for team absence.

Basic Qualifications and Required Education:

  • High school diploma or equivalent

  • Minimum of 2 years Customer Service Experience

  • Experience with Windows based applications (word, excel, power point)

  • Ability to work independently and as a member of a team in a customer service environment

  • Positive and professional, tactful, courteous and diplomatic

  • Capable of handling difficult situations and client/customer complaints

  • Ability to learn and perform required duties on Management software

  • Ability to read and comprehend Company Materials

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.