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PDS Tech Inc Service Parts Coordinator in Tewksbury, Massachusetts

PDS Tech, Inc. is seeking a Service Parts Coordinator in Tewksbury, MA

Position Summary:

Primarily provide support to the Service Depot and field service groups in Tewksbury, MA by creating and submitting purchase orders to vendors, and manage inventory levels for Service Inventory for Pipettes and liquid handling automation equipment.

Essential Job Functions and Accountabilities:

  • Lead management for the service inventory located in Tewksbury, MA

  • Responsible for coordinating Cycle Counting and report out to Finance and Service Management.

  • Identifying and integrating new parts into ERP system

  • Create ECOs for new product parts as needed.

  • Identify and remove obsolete parts from inventory.

  • Create min / max levels for inventory parts within ordering system.

  • Responsibility for placing purchase orders with our vendors and provide ETA as required by the service teams

  • Create purchase orders and follow-up of parts from Client and other vendors.

  • Manage and drive improvements in the ordering process

  • Provide business process improvement support to service management

  • Continuously improve the inventory and cycle count process

  • Continuously improve the parts / supplies ordering process

  • Support team process development for depot and field

  • Primary support for depot shipping / order entry

  • Coordinate with the order entry administrator to ship customer units back from the depot.

  • Dispatch requested ULS shipping boxes to our customers for the return of their pipettes

  • Work with order entry administrator to enter sales orders as a back-up and when time allows.

Minimum Requirements/Qualifications:

Educational Qualifications:

  • High School diploma or 2 years work experience in inventory management.

Experience Qualifications:

  • Ability to operate independently, with initiative, and good business judgment

  • Experience in customer engagement

  • Excellent computer skills including a very good understanding of Windows, Word, Excel and Access

  • Ability to learn and develop new processes within our CRM application (Salesforce.com and IndySoft experience a plus)

  • Strong in oral and written communications skills

  • Strong organizational and time management skills

  • Business process improvement and development experience

  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

  • Ability lift and/or move up to 50 pounds.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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