PDS Tech Inc Training Assistant (LMS) in Troy, Michigan
PDS Tech, Inc. is seeking a Training Assistant in Troy, MI.
Professional Services (RPS) is looking for a Training Administrator in our Westland, MI location to provide training administrative customer services for a global Fortune 500 company. The person fulfilling this position will be trained to perform various tasks within a Learning Management System (LMS) as well as interface directly with our customers.
This role is an early career position for the right candidate who meets the required skill set and has the desire to grow within the program.
Responsibilities of this position include, but are not limited to:
Receive, analyze and update requests using a request management system
Process and complete all assigned requests for LMS support services (examples: add a course, change a class, process a roster) to expected levels of quality
Interact with customers to understand/clarify requests and resolve issues when required
Respond to general inquiries from customers via phone, email, chat
Prioritize workload to meet SLAs and request due dates
Provide process guidance and walk-throughs to clients on how to submit requests
May generate and reformat standard reports (include/exclude filters) using Excel
Assist with internal administrative tasks to support the program
Attend and participate in internal and customer meetings as required
Maintain customer satisfaction score of 95% or above
Provide proactive continuous improvement suggestions to existing processes
Arranging and scheduling training rooms, instructors, and required equipment
Corresponding with students, instructors and event sponsors via email and/or phone, (e.g., confirmations, cancellations, substitutions, etc.) to answer inquiries and resolve scheduling issues.
Scheduling courses/classes within the Learning Management System
Updating the Learning Management system with enrollments, completions, surveys
Regular use of a Workflow Management System to track and manage class session requirements and completion of tasks
Two years experience in customer service or the administration field preferably supporting meetings or class sessions
Excellent customer service skills • Excellent written and verbal skills
Problem solving skills • Strong attention to detail with excellent organizational skills
Ability to prioritize and manage multiple work assignments in order to meet all project deadlines
Ability to work individually and as part of a small team
Flexibility to work occasional overtime and weekends
Must be proficient in MS Office
- Previous experience working in a Learning Management System, preferably Cornerstone.
- High school diploma or equivalent required; associate’s degree preferred
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.