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PDS Tech Inc Customer Service Engineering - F&DT in Wichita, Kansas

PDS Tech Commercial is seeking candidates to fill a Customer Service Engineering - Designer Role in Wichita, KS

Position Summary: This position supports the fleet in-service repair of aircraft structures and is responsible for the creation of repair solutions from a Design point of view, on Time, to Cost and to Quality. Duties include performing design efforts for both metallic and non-metallic parts while working in close collaboration with static stress and fatigue colleagues to provide repair solutions. Methods include the use of multiple applications to develop efficient repair solutions to satisfy airworthiness requirements and customers (Airlines/MROs).

Primary Responsibilities:

  • To be a team player within the In-Service Daily Repair or Major Repair teams.

  • Create or modify moderate to highly complex repair tasks autonomously.

  • Review and interpret damage reports of aircraft structures from the Maintenance Repair Organization and develop quality repair solutions.

  • Create or modify technical documents such as: Technical Communications, Technical Dispositions, Repair Instructions, Repair Drawings etc. within various computer based applications with high quality and efficiency.

  • Effectively prioritize and manage work flow.

  • Interface repair requirements with customers and suppliers with a professional attitude.

  • Approve repair data to high quality standards.

Additional Responsibilities:

Other duties as assigned:

  • Assists with preparation of various documents using computer based toolsets (SAP, AirDoc, etc.).

  • Administer and monitor repair packages through the repair flow process.

  • Develop and sometimes present materials for team related briefings to internal and/or external customers.

Qualified Experience / Skills / Training:


  • Minimum 10 years aircraft repair experience (production and/or in-service).

  • Bachelor of Science (BSc.) Degree in Engineering (Mechanical, Aeronautical, Civil) or similar type degree if earned outside the United States is preferred. Curriculum exposure in airframe design, static analysis, mechanics of materials, and a CAD application is desired.

  • MRB experience is a plus.


  • Experience in metallic and/or composite airframe structural repair.

  • A strong computer background, including MS Office application experience (Outlook, Excel, Word, PowerPoint).

  • For Major Repair activity, the following is in addition:

  • Experience in CAD (e.g. CATIA) and PLM Systems.

  • Applied knowledge of drafting methods, techniques and procedures (ASME, ANSI, and/or ISO).

  • Knowledge of Company drafting processes a plus

Knowledge, Skills, Demonstrated Capabilities:

  • Ability to work in a dynamic team environment.

  • Effectively present information and respond to questions from groups of managers, clients, and customers

  • Applied knowledge of repair and maintenance documentation, techniques and procedures (SRM, NTM, IPC etc...).

  • Ability to interpret and follow verbal and written instructions.

  • Ability to perform work activity tasks in an organized manner with minimal direction once sufficient training has occurred.

  • Ability to read, analyze, and interpret technical procedures and government regulations (SRM, NTM, IPC etc...).

  • Ability to read and interpret engineering drawings and bill of material systems.

  • Ability to write reports and business correspondence.

  • Dependable, self-motivated and accessible.

  • Knowledge of maintenance repair shop practices, equipment and capabilities is a plus.

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

  • Interpersonal skills necessary to effectively interface with all levels of personnel and disciplines.

  • Must be able to communication effectively in English (verbal and written)

  • Conversational in French and/or German is a plus, but not required.

Travel Required:

  • <5% Domestic and International


  • Able to work in the US without a current or future need for visa sponsorship


  • None

Nature of Contacts:

  • Involved communication on a daily basis with internal and external parties

Physical Requirements:

  • Candidate should be comfortable working for extending periods of time using computers and in an office environment.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.